1. Scope
2. Offers and specifications
3. Order arrangement and conclusion of a contract
4. Prices and forwarding expenses
5. Supply, goods availability
6. Modes of payment
7. Retention of title
8. Material defect guarantee and warranty
9. Liability
10. Storage of the wording of a contract
11. Area of jurisdiction, applicable right, treaty language

1. Scope
1.1. For the business relation between Quest TechnoMarketing e.K., Dibergstr. 64, 44789 Bochum, Germany (in the following „seller“) and the customer (in the following „customer“) exclusively the following General Terms and Conditions are valid in the form they have at the time of the purchase.
1.2. Our customer service for questions, complaints and objections is available on workdays from 9:00 clock until 17:00 clock on the phone number +49-234-34777 as well as by email on info@quest-trends.com.
1.3. Customer in the sense of these General Terms and Conditions are companies according to §14 Civil Code. Therefore it is mandatory to call the name of the company during the purchasing process.
1.4. Deviating conditions of the customer are not acknowledged unless the seller has expressively agreed to them.

2. Offers and specifications
2.1. The representation of the products in the on-line shop does not represent a legally binding offer, but a request to make a purchase. Specifications in catalogs as well as on the websites of the seller do not have the character of an assurance or a warranty.
2.2. All offers are valid „as long as supply is sufficient“ unless with the products something else is indicated. Apart from that mistakes remain reserved.

3. Purchasing process and conclusion of a contract
3.1. The customer can select products without obligation from the assortment of the seller collecting them into a so-called shopping card via the button “shopping card”. Within the shopping card the product selection can be changed, e.g. deleted. Subsequently, within the shopping card the customer can check out via the button „check out“ in order to conclude the order.
3.2. Via the button „binding order“ the customer delivers a binding request for the purchase of the goods in the shopping card. Before checking out the customer can change and inspect the data at any time. The customer can go back to the shopping card by hitting the browser function „back “or break the conclusion of a contract off altogether. Necessary information is marked by an asterisk (*).
3.3. The seller sends thereupon the customer an automatic acknowledgment of receipt by email that again specifies the order of the customer and can be printed out via the function „print“ (order confirmation). The automatic acknowledgment of receipt documents only the fact that the order of the customer has received the seller but does not represent acceptance of the request. The conclusion of the contract is only accomplished, if the seller has dispatched the related product within 2 days to the customer or has confirmed the shipment to the customer or has sent an explicit order confirmation or a forwarding of the invoice by a second email within 2 days.
3.4. In case the seller provides an advance payment, the purchase is accomplished by supply of the bank data and the request for payment. If the seller has not received the payment despite maturity even after renewed request within 10 calendar days from the time of order confirmation, the seller will step back from the contract with the sequence that the contract has been void without obligation for the seller for delivery. Then for the buyer and seller the order has become settled without further sequences. So a reservation of the article with advance payment payments is only affected for 10 calendar dates at the latest.
3.5. The right of revocation is excluded.

4. Prices and forwarding expenses
4.1. All prices indicated on the website of the seller, are including the valid in each case legal Value Added Tax.
4.2. Additionally to the indicated prices the seller takes into account forwarding expenses for the supply. Forwarding expenses are clearly communicated to the buyer on a separate information page as well as in the context of the order process.

5. Supply, goods availability
5.1. As far as advance payment is agreed upon, the supply is affected after receipt of the invoice amount.
5.2. If the delivery of the commodity should fail despite three distribution attempts due to the buyer, the seller can withdraw from the contract. If necessary effected payments are promptly refunded to the customer.
5.3. If the related product is not available because the seller is not supplied with this product by her supplier without actual fault, the seller can withdraw from the contract. In this case the seller will immediately inform the customer and suggest the supply of a comparable product if possible. If no comparable product is available or the customer does not wish supply of a comparable product, the seller will promptly refund eventual services in return to the customer.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of supplies for certain countries) on a separate information page or within the respective product description.
5.5. According to § 447, paragraph 1 Civil Code the hazard of delivery is transferred to the buyer as soon as the seller has handed the thing over to the mail-order firm.

6. Modes of payment
6.1. The customer can select from available modes of payment during the purchase process and before checking out. Customers are informed about the modes of payment on a separate information page.
6.2. If the payment by invoice is possible, the payment has to be affected within 14 days after receipt of the commodity and the invoice. Regarding all other modes the payment has to be affected in advance without deduction.
6.3. If third suppliers are assigned for the payment processing, e.g. PayPal, their general terms and conditions are valid.
6.4. If the maturity of the payment is determined according to the calendar, the customer will already come into default by missing the due date. In this case the customer has to pay the legal interests.
6.5. The obligation of the customer for the payment of interests does not exclude the exercise of further damages caused by default for the seller.
6.6. A right for set-off is only entitled to the customer, if its counterclaims are legally bound or acknowledged by the seller. The customer can only exercise a right of lien as far as the requirements result from the same contractual relation.

7. Retention of title
Up to the complete payment the supplied goods remain in the property of the seller.

8. Material defect guarantee and warranty
8.1. The guarantee determines itself according to laws.
8.2. A warranty only exists with the goods supplied by the seller, if this were expressively delivered. Customers are informed about the guarantee conditions before the purchasing process.

9. Liability
9.1. Regarding the liability of the seller on payment of damages the following liability exclusions and limitations are valid without prejudice to the other legal presuppositions for claim.
9.2. The seller is unrestrictedly liable as far as the cause of the damage is based on premeditation or rough negligence.
9.3. Furthermore the seller is responsible for the easily negligent injury of substantial obligations, whose injury endangers the reaching of the contract purpose, or for the injury of obligations, whose fulfillment makes the proper execution of the contract possible at all and on their observance the customer regularly trusts. However, in this case the seller is only responsible for the foreseeable, contract-typical damage. The seller is not responsible for the easily negligent injury to obligations other than in the preceding sentences.
9.4. The preceding limitations of liability are not valid regarding injury of lives, bodies and health, for a lack after assumption of a warranty regarding the condition of the product and with bad-cunningly concealed lack. The liability according to the product liability law remains untouched.
9.5. As far as the liability of the seller is excluded or limited, this is also valid for the personal liability of employees, salesmen and executing aides.

10. Storage of the wording of a contract
10.1. The customer can print the wording of a contract before checking out by using the print function of its browser in the last step of the purchase process.
10.2. In addition the seller sends an order confirmation with all order data to the customer to the email address indicated by the customer. Furthermore with the order confirmation the customer receives a copy of the General Trade and Conditions and the references to forwarding expenses as well as terms of payment and supply. If you should have registered for our shop, you can inspect your orders within your profile. Beyond that we store the wording of the contract but do not make it accessible on the Internet.

11. Final clauses
11.1. Place of jurisdiction and place of execution is the place of the seller, if the customer is merchant, legal entity of the public right or special estate under public law.
11.2. Contract language is German.
11.3. The United Nations Conventions on Contracts for the International Sale of Goods CISG is excluded.